Frequently Asked Questions
Everything you need to know about shopping authentic Japanese fashion and accessories.
Are all products sourced directly from Japan?
Yes, every item in our catalog is sourced directly from licensed retailers and designers within Japan to guarantee 100% authenticity and premium quality.
How long does international shipping take?
Orders are typically processed within 2-3 business days. Depending on your location, standard international shipping usually takes between 7 to 14 business days via DHL or EMS.
Will I have to pay import duties and taxes?
Customs policies vary by country. Any import duties, taxes, or brokerage fees are the responsibility of the recipient and are collected at the time of delivery by the carrier.
What is your return policy for international orders?
We accept returns within 30 days of delivery for items in their original, unworn condition with all tags attached. Please note that customers are responsible for return shipping costs to our Tokyo warehouse.
How do I determine the correct size for Japanese clothing?
Japanese sizing often runs smaller than Western sizing. We provide detailed measurement charts in centimeters for every garment. We recommend measuring a similar item you own to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.